UpstreamConnect (UC) is our powerful print management software application installed on your server.  UC scans your network to provide Upstream with vital information about your print fleet.

UC is used primarily to determine page counts and toner levels on all networked devices.

What is TonerConnect?
Tonerconnect is a feature of UC and is Upstream’s automated toner replenishment program.  This means you no longer need to contact Upstream to manually order toner.

How the Program Works:

• When the toner level for your machine drops to a pre-determined level an alert is generated and our Customer Care Team will process the order
• A Replacement toner cartridge is then despatched from our Warehouse
• Your Delivery Docket will specify:
                           -      Serial Number
                           -      Your Name
                           -      Printer Name (if desired)

A confirmation email can also be forwarded so you know the replacement toner has been shipped.  Please note Waste Toner Bottles and Photoconductor Units are not currently supported on TonerConnect.

Helpful Hints
- Always keep the replacement cartridge near your machine – toner shipments are tracked by serial number.
- To confirm if your machine is on automated toner look for the big TonerConnect sticker.

What your IT Department needs to do
Ensure the server on which UC is installed remains turned on with the Application running. This is very important - don’t worry though we will send them a reminder if it goes offline!

Your IT should ensure all networked devices maintain live connectivity with Upstream via the application.  Upstream has NO remote access to your network.

What you need to do
Communicate to Upstream any movement of your machine.  We can then update our records and ensure toner is
delivered on time and to your correct address.